Free UK Delivery*
Next day with timed slots

Old Bed & Mattress
Removal & Recycle service

Frequently Asked Questions

Free UK Delivery*
Next day with timed slots

Klarna Finance.

Spread the cost
Monthly Payments

Old Bed & Mattress
Removal & Recycle service

Frequently Asked Questions

Frequently Asked Questions

Yes we do have a showroom. You can find us at:

Bedstar
Chapel Showrooms
98 High Street
Knaresborough
North Yorkshire
HG5 0HN

We are open 6 days a week from 9am-5pm. Our opening times are:

Monday 9am–5pm
Tuesday 9am–5pm
Wednesday 9am–5pm
Thursday 9am–5pm
Friday 9am–5pm
Saturday 9am–5pm
Sunday Closed

Please note that we only have a limited number of products in our showroom and not all the products advertised online can be seen in our shop.

If you are interested in a specific product from our online shop, please give us a call at 01423 863914 and we will be happy to check if this is available in our showroom.

Please contact our Customer Services team as soon as you notice and we will be happy to assist.

Please note that we will only be able to change this for you before 12:00 one day prior to the planned delivery date.

In case of late notice, a charge for redelivery/return may apply if the item is already been despatched with the courier service.

For further information, please call us on 01423 863914

Unfortunately, we don`t accept payments over the phone. For security reasons, all orders need to be placed online.

  • Visa/MasterCard/Maestro
  • Paypal
  • Flexible payment options with Klarna

For more information on our finance options, please visit our finance page

Once your order has been placed you will receive an email confirmation.

If you have selected a delivery date the goods will be dispatched for delivery on this date. If however, the item has a lead time, we will not contact you until the item(s) are ready to be dispatched, at which point we will be in contact to arrange a delivery date.

As soon as you`ve placed an order, you will receive a confirmation e-mail. If it`s not in your Inbox, please check your Spam/Junk Folder. If you are still not able to find it, please contact our support team and we will be happy to send it once again.

Please contact our Customer Services team as soon as you notice and we will be happy to assist.

Please note that we will only be able to change this for you before 12:00 one day prior to the planned delivery date.

In case of late notice, a charge for redelivery/return may apply if the item is already been despatched with the courier service.

For further information, please call us on 01423 863914

We can only deliver to the mainland UK.

Our couriers can only deliver to UK mainland addresses, however, we can deliver to any freight forwarding company based in the UK, who would then be able to transport the item(s) anywhere in the world. The customer would need to organize the onward travel once our couriers had delivered the item(s)

Our standard delivery service charges are as follows:

  • Order over £299.00 – Free Delivery
  • Orders under £299.00 – £15.00 Delivery Charge
  • Please note: some remote postcodes carry an extra delivery surcharge. In order to check, please visit our Delivery Information Page.

We have lots of in stock beds and mattresses available for next day delivery, you can choose a delivery date at the checkout and choose as soon as tomorrow if the order is placed before 12 noon.

If the item is not in stock, please refer to the lead time on the product page and in your confirmation e-mail and we will contact you nearer the time to establish a convenient date for you.

For more information on when the item will be delivered to you, please see our Delivery Guide.

Our Standard delivery service operates between 8am – 9pm Monday – Friday with an approximate 3-hour time slot provided.

We also offer Premium Delivery Services allowing you to pick a designated time slot. For details of how you can order a Premium Delivery Service, please visit our Timed Delivery Page.

You will normally receive an SMS/e-mail the evening prior to standard delivery to inform you of your estimated 3-hour delivery slot for the following day.

Please read our Delivery Information Page for details about your delivery time and how you can track your delivery time.

In most cases online tracking will be provided the day before delivery, if however, you have not received this please e-mail support@bedstar.co.uk or call 01423 863914 giving details of your order number and bedstar will be able to inform you of the estimated delivery time.

According to your delivery preferences, our 3rd party courier service can leave the items on your doorstep or deliver into the property. For more information on how the items will be delivered to you, please visit our dedicated Delivery Information page.

All time slots provided by our third-party courier service are only an estimation and cannot be guaranteed, so we advise that delivery is an all-day service.

All times are approximate, wherever possible you will normally receive an e-mail/text message the evening before the delivery day advising of an estimated time slot.

Subject to the item(s) and your delivery post code many of our items can be delivered on a Saturday or Sunday, there is a surcharge of £25.00 for this service. Normally you will be presented with this option at the checkout stage. If you are unsure, please either e-mail us at support@bedstar.co.uk or contact us on 01423 863914 where a member of the team will be able to advise you further if this is possible.

We do not offer an assembly service; however, you may wish to contact a company called screwdriver, they can be contacted for a price quotation by calling 0800 454828

When more than one item is ordered, they may arrive separately if you wish to check if this is the case please contact the customer service team by filling out our online support form and one of the team will be happy to advise further.

You will normally receive a text/email the evening prior to inform you of your estimated 2-3-hour delivery slot for the following day. You may also receive an update on the day of delivery an hour before your delivery is due, although we cannot guarantee this. Please be aware some couriers do not always have the facility to make contact prior to the delivery, if you have not heard anything by the day of delivery please call our team who will be able to check on progress for you

We use third-party couriers, Panther Logistics & XDP, who deliver most of our orders. Some items may be delivered directly by our supplier’s third-party couriers. This may mean if you have ordered more than one item, you may receive separate deliveries by separate

Unfortunately, this is currently not an option on our website as all our goods are dispatched and delivered via a third-party courier direct from our supplier.

Yes, we offer a disposal and recycling service from just £39.00. When you order a new bed/mattress, you can also add this service at check-out.

For more information on our bed and mattress removal services, please visit our Disposal & Recycle page.

To make sure we can collect your old item(s), we will kindly ask you to wrap them up in advance so the delivery team can pick them up as quickly and safely as possible.

To learn more about preparing for bed & mattress recycling, please visit our Disposal & Recycle Page.

We will collect your old items at the same time as we deliver your new order.

All items come with a minimum of 12 months warranty with some items having a warranty of 5 years. Please check each product page to find the exact length of the warranty.

Providing your item is within its warranty period, you are entitled to a warranty repair or replacement. To action this we kindly ask you to fill out our Online Support Form detailing the product fault that has developed.

Once you are at the checkout stage of the order you will be presented with the option to apply for finance. Please note we can only deliver to the invoice address, this is a requirement of our third-party finance company.

We have partnered with Klarna to offer credit as an option when purchasing with us. With the Klarna Financing payment plan, you can spread your payments over [6,12, 24 or 36] months.

Still have a question?

If you have any specific delivery requirements prior to ordering please

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