3rd December: We are still delivering to our customers safely, but we have made some changes to safeguard you and our team read more

Delivery Procedures

Delivery Zones & Charges

Our experienced delivery personnel operate under one or two man teams. Bedstar determines the level of delivery service based on the size and weight of your order. Generally, larger items will require the use of a 2 man white glove delivery service while smaller items can be handled by a one man courier service.

One Man Delivery Service

We use a one man delivery service who specialise in transporting and delivering smaller goods and flat-packed furniture:

  • Our chosen courier is able to transport small goods such as headboards, foot stools and bedside tables and chairs.
  • All flat-pack furniture will be delivered by a single courier. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that the logistics companies that offer a ‘next day’ service are not insured to enter private premises. Please be aware that if you purchase a product on a ‘next day’ delivery service and require assistance with the positioning of the product, you must arrange the assistance yourself.
  • If your mattress comes vacuum packed then it will be brought by our one man delivery team. Larger mattresses will be delivered by our contracted 2 man team.

All deliveries are estimated to take place between 7am – 8pm Monday to Saturda, please note there is a £30 surcharge for Saturday deliveries. Online tracking is available on the day of delivery with an estimated 3 hour time slot given. Please note this time slot is only to serve as an indication of when delivery will take place and cannot be guaranteed.

If you are not available when your products are delivered then the courier will issue a card which will allow you to organise another time and date. Please note we cannot guarantee the courier will contact you prior to the delivery so please ensure someone is available to accept delivery on the selected day.

If you require any more information on your delivery then please phone 0844 880 1570.

Two Man Delivery Service

We use a two man courier service for all of our heavier/larger items including all divan sets, divan bases and standard size mattresses. The courier service operates between 7.00am and 8.00pm, Monday to Saturday. The courier service will issue an estimated 3 hour time slot the day before the planned delivery date via email and SMS (if a mobile telephone number is provided at checkout)

We cannot determine any time slots, these are issued solely by the courier and cannot be changed once issued. Time slots are an approximation only and the actual delivery could fall outside of this estimation.

If you are not going to be available in the issued time slot then please call the team immediately on 0844 880 1570 to arrange a new delivery date, please note this will incur a redelivery charge.

The courier team will try to contact you on the day of delivery 30 – 60 minutes prior to arriving to let you know they will be with you shortly. Please be aware we cannot guarantee the pre call and it is strongly advised the customer makes arrangements to ensure the property is occupied on the day of delivery.

The team will take your item(s) to a room of choice for you and remove item(s) if you have selected our removal service.

We do not offer any type of assembly service. if you require assistance assembling the product you will need to arrange this yourself.

If you require a delivery on a Saturday this is available for a surcharge of £30.00.

If you have any special requirements for delivery please contact our team on 0844 880 1570 prior to ordering to confirm our courier services are able to meet these requirements for you.

This service will require a customer signature to confirm delivery and cannot be left anywhere safe ie. Garage etc

Items In Stock / Next Day Delivery Service

Bedstar have a large quantities of stock available for next day / 2 day delivery. Each product on the website will display the availability and and the next available date for delivery.

Next Day Delivery

Once you have added a stock product to cart, you will be able to choose a delivery date at the checkout stage of ordering.

Supplier Leadtimes

If your item is not in stock and needs ordering from one of our suppliers please check the supplier lead time information given on the product page of the website.

These are estimated delivery lead times given to us by our suppliers. Please allow upto 3 – 5 working days* for delivery from our warehouse to the customer. Also note these times are only a guide and may vary slightly depending on the time of the year.  

Remote Areas: Please note remote areas may take longer for the items to be delivered to you once they arrive into our warehouse. For Further advice call our sales team on 0844 880 1570.

Supplier Leadtimes

Bedstar Delivery Vehicles

Customers should assume that the delivery vehicle will be a long, heavy goods vehicle, weighing approximately 16.5 tones with a height of 14′ 3″. Therefore it is the responsibility of the customer to ensure that such a vehicle has legal access to their property and inform us about any weight, height and parking restrictions, as well as any difficult access points and unadopted roads/ paths in order to help us deliver your order and ensure that we have made arrangements for the appropriate size of delivery vehicle to be used. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied. In order to prevent damage to our/ contracted vehicles, unadopted roads, paths and tracks will not be taken by delivery vehicles. Alternative routes must be provided by the customer.

Tracking Your Delivery

Please e-mail [email protected] or call 0844 880 1570 giving details of your order number and bedstar will be able to inform you of the status of your order and estimated delivery time.

Available Delivery Days

Available days for delivery are Monday – Friday, between the hours of 7.00am – 8.00pm. Some items may be available for a Saturday delivery at an extra surcharge. Please email [email protected] with details of your selected item(s) and a representative of bedstar will be able to inform you whether your item(s) can be dispatched for a Saturday delivery.

Confirming Your Delivery Date

We will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.

Other Delivery Information

Bedstar/ contracted deliverers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away. The customer must take the responsibility to organize the removal and disposal of unwanted furniture.

Bedstar and our contracted deliverers if requested by the customer will assist the customer in taking the order into the premises, to the appropriate room. However, prior to delivery permission must be sought by Bedstar and if agreed, both Bedstar/ the contractor and the personnel of Bedstar/ the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with such a request. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer’s household insurance.

It will be expected that the passageway and the necessary room(s) will have been cleared in order to make way for the order.

Bedstar/ third party contractors will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer. Preparation for delivery: Customers are advised when accepting goods to have protective sheets available as the goods been delivered may have transferred through a number of warehouses and delivery vehicles. Bedstar will not accept any liability for any damaged caused.

General Information

If you have any specific delivery requirements prior to ordering please contact bedstar on 0844 880 1570 or email [email protected] to confirm we can meet your requirements.